Commitment to Quality

PBSI is very customer- and quality-focused. Our goal is to be a leader in quality and value for the services we provide. We focus on providing the highest quality services and products through effective and efficient use of our valued associates.

Our key principles include:

• Assessment
• Continuous improvement
• Customer satisfaction
• Employee development
• Empowerment
• Focus on prevention
• Honesty and Integrity
• Innovation
• Management leadership
• Partnership
• Process emphasis

To this end we invested heavily in validating our commitment to quality through industry-recognized processes. Our FISS Maintenance Organization was appraised at CMMI Maturity Level 3 in November 2007.

Our Medicare Part A and Part B Operations achieved ISO 9001:2000 registration in June 2006 as a registered quality system by the International Organization for Standardization.